Live Conversations

The best bot is sometimes a human

AI answers 80% of your customer questions instantly — fast, accurate, day and night. The remaining 20%? Your agent takes over with one click, in the same chat window, without any context loss.

From the Launch plan GDPR-transparent No extra tool needed

"Bot or human" is a false choice

Most companies choose: either a bot that is fast but limited, or live-chat that is expensive and slow to scale. We believe this is a false choice.

Problem

Bot only — or live-chat only

Bot hits complex questions → customer leaves frustrated
Live-chat only → high staffing costs for simple standard questions
Two separate tools → context is lost on handover
Nights and weekends unmanned → customer waits until Monday

Our solution

Hybrid — AI + human in one system

AI handles 80% of standard questions — always instant, always accurate
Agents monitor all active conversations live in the portal
One click → bot pauses, agent replies in the same chat
After takeover: agent sees full context from the AI part of the conversation

How does it work?

Three steps, one seamless experience for your visitor.

🤖

Bot answers

The AI chatbot answers instantly from your knowledge base. No wait time, no manual routing. Available 24/7.

👀

Agent monitors

Your agent sees all live conversations in real time in the portal. They can spot when a customer needs more than the AI can offer.

🤝

Takeover — seamless

One click: bot falls silent, agent responds. The visitor sees a subtle notification. Full conversation context is immediately available. No restart, no repetition.

Portal screenshot — takeover view — will be added at release.

When do you use takeover?

Three scenarios where human contact makes the difference.

Support — technical escalation

Customer has a hardware defect outside the standard FAQ. Agent takes over, asks targeted questions and arranges an RMA without redirecting the customer.

Sales — custom quote

Prospect asks specific questions about volume discounts. AI recognises the opportunity, sends an alert. Sales agent takes over and closes the deal in the same chat window.

Legal / Finance — no AI advice

For legal or financial advice you do not want AI output. Configure the bot to immediately alert an agent for takeover on specific topics.

📦

Available from the Launch plan

Live-chat + Human Takeover is included in all paid plans — no add-on, no extra cost per seat. Your existing agent seats provide access.

Discover — ✖ Launch ✓ Grow ✓ Scale ✓ Sovereign ✓

The best bot is sometimes a human